Charging Rules for New Connection Services as of April 2020
Ofwat sets revenue requirements for each water and sewerage or water only Undertaker, and uses these to determine the limits on what companies may recover from their customers. In doing so, it is Ofwat’s responsibility to both protect consumers and ensure that the companies are able to finance their operations. It is the responsibility of Undertakers to fix their charges in accordance with the price limits set by Ofwat. Every year each water company must publish a charges scheme which sets out how charges will be apportioned between different customer groups.